Every garment we sell is made to order, by hand, and with care. :) You can expect your order to ship out from us in about 2-7 days. Shipping time to the USA averages 3-5 days, and 7-14 days overseas. We now have a facility in Europe, so some international orders may arrive much quicker now.
Orders with a value over $50 ship to the United States for free.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Items that have been visibly worn, used, and are not in the condition we sent them in cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
-Clothing with obvious signs of use, and any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Regular priced items may be refunded. unfortunately there some sale items cannot be refunded. We reserve the right to not grant a refund if the item was purchased under an exclusive sale. Contact us to see if your item is eligible.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 109 Walnut Ave St Michael Minnesota US 55376.
Shipping Returns / Exchanges
To return your product, you should email: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.